Facebook is one of the best at turning new users into active users. With 1/6th of the world a Facebook user, Facebook has set a high bar for activation and its team is rapidly spreading the gospel of growth (here are some notes on Facebook’s overall growth strategy from the Growth Hacker’s Conference).
Every good activation strategy optimizes the new user experience (“NUX”) to reach the “magic moment” as fast as possible. The “magic moment” is a point in the NUX when a user surpasses a metric and is far more likely to be retained. This metric varies from product to product. For Facebook, the magic moment is seven friends in ten days for a new user.
In the following paragraphs, I will break out Facebook’s on-boarding and activation strategy to see how they motivate new users to reach the magic moment as fast as possible.